Deathstalker V2 Pro - Random disconnects | Razer Insider
Question

Deathstalker V2 Pro - Random disconnects

  • 23 February 2023
  • 15 replies
  • 3224 views
C

I have this keyboard for almost 2 weeks, but I’ve starting to notice an issue… It can sometimes suddenly stop responding for 1-2 secs and come back to life 🤔

It seems to only happen when in 2.4 mode, haven’t been able to reproduce this in plugged/bluetooth mode

The 2.4 dongle is also paired to my Razer Basilisk V3 Pro and plugged in the USB port of the Razer Base Station V2. The mice doesn’t seem to have the issue, atleast I have yet to notice it

15 Replies

Razer.Speedcr0ss
Userlevel 7

I have this keyboard for almost 2 weeks, but I’ve starting to notice an issue… It can sometimes suddenly stop responding for 1-2 secs and come back to life 🤔

It seems to only happen when in 2.4 mode, haven’t been able to reproduce this in plugged/bluetooth mode

The 2.4 dongle is also paired to my Razer Basilisk V3 Pro and plugged in the USB port of the Razer Base Station V2. The mice doesn’t seem to have the issue, atleast I have yet to notice it

 

Did you try pairing the keyboard to another computer? Also, check if the mouse driver has been updated by clicking this article.

C

Did you try pairing the keyboard to another computer?

Thanks for answering! Yes I already tried it has the same issue, I’ve also tried with another usb port… It isn’t clear why the keyboard disconnect, but maybe using one dongle per peripherals will prevent this?
 

Also, check if the mouse driver has been updated by clicking this article.

The article you provided is for the keyboard, not the mouse. But I’ve tried updating the mouse and the keyboard but both are already up to date 😥

M

I have this keyboard for almost 2 weeks, but I’ve starting to notice an issue… It can sometimes suddenly stop responding for 1-2 secs and come back to life 🤔

It seems to only happen when in 2.4 mode, haven’t been able to reproduce this in plugged/bluetooth mode

The 2.4 dongle is also paired to my Razer Basilisk V3 Pro and plugged in the USB port of the Razer Base Station V2. The mice doesn’t seem to have the issue, atleast I have yet to notice it

 

Did you try pairing the keyboard to another computer? Also, check if the mouse driver has been updated by clicking this article.

Hello ,

If you are experiencing random disconnects with your Deathstalker V2 Pro keyboard, there are several things you can try to troubleshoot the issue:

Check the connection: Ensure that the keyboard is properly connected to your computer. If you are using a USB connection, try using a different USB port or cable. If you are using a wireless connection, make sure the USB receiver is plugged into a USB port on your computer and that the batteries in the keyboard are charged.

Update drivers: Ensure that the keyboard's drivers are up to date. You can download the latest drivers from the manufacturer's website.

Disable power management: If you are using a laptop, power management settings may be causing the keyboard to disconnect. Try disabling power management for the USB port that the keyboard is connected to.

Check for interference: Wireless keyboards can be affected by interference from other wireless devices. Try moving the USB receiver to a different USB port or location, away from other wireless devices.

Reset the keyboard: Try resetting the keyboard by turning it off and on again or by removing the batteries and reinserting them.

If none of these steps solve the issue, it may be a hardware problem with the keyboard, and you may need to contact the manufacturer for further assistance or consider replacing the keyboard.

awilson9172

Having the same issue with my Deathstalker V2 PRO now after about a month.. Lightspeed connection drops over and over again and only works in bluetooth or wired. Any update to this?

B

Same issue but with Bluetooth. Sits about 2.5ft from my laptop. Drops and reconnects once every couple of minutes. If I move my coffee cup to the opposite side of the keyboard, however, the drops almost completely go away.

awilson9172

I seemed to have fixed the issue by uninstalling razer synapse and reinstalling and/or combining my mouse and keyboard to a single lightspeed dongle.

Thermaltake868
Userlevel 3

Anyone got this kind of issue with DeatStalker V2 Pro, this is my 2nd keyboard that is doing the same thing. Only thing that helped was removing the dongle from USB and connecting it again, but it helped only for some short period of time.

 

https://imgur.com/LGglmf0

K

Anyone got this kind of issue with DeatStalker V2 Pro, this is my 2nd keyboard that is doing the same thing. Only thing that helped was removing the dongle from USB and connecting it again, but it helped only for some short period of time.

 

https://imgur.com/LGglmf0

 

Yes...my DeathStalker V2 Pro does the same...whole rows of lights go out, it cycles through colors even know it is always set for a static color.  Tried different USB ports, tried the wireless dongle itself also. tried using HyperSpeed connection to the Basilisk Pro...the issue still comes back.  The only time it doesn't do this is when it is connected via USB cable.  Sometimes it will even randomly disconnect in game…at a loss at what else to try.

SybrSpy

I am having this exact same issue. Whole rows of lights go out, cycles colours even though I’m on a static colour theme, repeatedly sends the last keystroke while the previous issues happen. I have mine multi-device paired with an Orochi v2.

Only seems to happen with 2.4Ghz, and not Bluetooth and wired.

m2geek

Any fixes in the works for this? Mine also seems to do it when connected via USB too.

titoan_28

Same issue here

Ac1129

I have this keyboard for almost 3 months , but I’ve starting to notice an issue… It can sometimes suddenly stop responding for 1-2 secs and come back to life It seems to only happen when in 2.4 mode, haven’t been able to reproduce this in plugged/bluetooth mode.

 

 

L

Hi

I got the same issue, the only difference is that it happens only if wired, and works perfectly fine when using 2.4Ghz, and Bluetooth.

So I can’t use my keyboard while it’s charging 😭

L

Just got my keyboard yesterday and started noticing this immediately! If I don’t find a fix I’ll be returning it within the 2 week window. To elaborate, keys flicker, especially the end key and the ones next to it. And the connection drops for 1-2 seconds while on 2.4.

T

Lots of issues on my DeathStalker v2 pro.

 

I have the

Keyboard: DeathStalker v2 pro

Mouse: Deathadder v3 pro

Headset: BlackShark v2 pro wireless

All new. Not more than 1 week old.

 

I had read the same somewhere that if there are 2 devices connected, it gives an issue.

So, as per this video:

https://www.youtube.com/watch?v=_uoqS_7RQTI

 

I did the same. all my firmware are upto date. No issues with mouse or headphones.

 

keyboard is connected to the mouse dongle and is using a single dongle to connect via Hyperspeed.

All connected to USB 2.0 ports.

 

Although improved,

  • I still keep getting isssues with random unresponsiveness on key press for a few seconds
  • Random reconnections. and kind of renders the keyboard unusable. Keyboard Flashes white before this happenes
  • Very rarely one keypress equates to multiple keypresses and results ion multiple characters on screen.
  • Continuous keypress doesn’t work at times. especially ingame. e.g. pressing ‘w’ for movement doesn’t result in continuous movement

 

Really surprised that such an expensive keyboard has such issues!!

If you have found any solution, please do let me know.

 

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