Default Lighting when Synapse 3 is not turned on | Razer Insider
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Default Lighting when Synapse 3 is not turned on

  • December 10, 2023
  • 2 replies
  • 988 views
jedivader

This issue is making me crazy.

I am about to return my new Razer mouse (Basilisk V3 Pro X Hyperspeed) and keyboard (Blackwidow V3 Pro).

 

When a Razer product is NOT connected to Synapse 3, the product’s lighting defaults to spectrum cycling.

 

The issue is that there seems to be no way to change that behavior.

 

I will not even go into the fact, that users might not like spectrum cycling or simply want to retain their last chosen color profile. No, the bigger issue here is with wireless devices (like mine) that use BATTERY power. I keep my mouse’s lighting turned off, and my keyboard lighting is almost always off as well (and when I turn it on, it is on 2% power). So what happens when the Windows account is signed out and the PC user is obviously away from the PC? Synapse is closed and the spectrum cycling lighting is turned ON, unnecessarily draining the battery for hours. I don’t think I need to explain any further why this is extremely bad and needs to be fixed ASAP. As far as I understand, Synapse 2 even had this feature (configure the lighting when Synapse 2 is not turned on) and it was removed from Synapse 3!

 

Now, when the PC is shut down, my devices’ lighting is properly being turned off (except once when the keyboard decided to enter spectrum cycling for some reason).

At the very least, the same needs to happen for all devices in wireless mode, when the Windows account is signed off.

Even better, the user should be able to configure what happens (retain last lighting profile/turn off/change to another profile etc.).

 

What I would like to know:

  1. Is there currently any solution to this problem?
  2. Does Razer know this problem exist and are they at least working on a solution?
  3. Why was this feature removed from Synapse 3 if it already existed in Synapse 2?

 

I am extremely frustrated with this. I can see that many people have been complaining from this issue for a while and there has been no solution. And no, simply turning off the device from its power button is not a solution, I bought wireless devices for convenience, I don’t want to be turning them both on and off every time I sit down and get up. Please, Razer, fix this so I don’t have to return my mouse and keyboard and so I can enjoy them instead.

 

Thanks.

QuQulkan
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  • QuQulkan
    QuQulkan
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2 Replies

headAntiqueWhiteammo431

I have the exactly the same problem. I have mac (which only support synapse 2.0) and xbox. A bought my Razer Basilisk V3 Pro and Razer DeathStalker V2 Pro Tenkeyless specially with the fact they both support 2.4 and BT connections so I can have them both connected and simply just switch between them (xbox and mac). I have one laptop with Windows 10, so I configured everything there with hope, that it will simply save my setting and I will be good to go, but no. 400 euro setup and such a simple feature which is okey on any other mouse even 20 euro cheap ones. This is nonsense. I plan to switch in feature to gaming PC, but I will still have a problem with mac.. I would expect from Razer to address this issue, but this post is 11 moths old and they don’t even give a damn to response. Nice...

jedivader
  • jedivader
  • Author
  • Insider Mini
  • 2 replies
  • November 29, 2024

I have since contacted Razer support on this matter and had the worst support experience of my life. Their bot-like (very likely AI) support “people” didn’t even understand what the issue was for weeks. WEEKS. They were going in circles, asking the same questions over and over again. Several times they even offered me to send me a new keyboard, and I had to explain that they themselves already established that it was a software issue. At some point I was told they were working on a fix, which was clearly a lie. Finally, after TWO MONTHS of this nonsense I got to talk to a real human instead of a bot, who basically told me they will not do anything about it:

 

For this one, it is normal and expected behavior and there is no available option or solution to the issue. I understand that you wanted this kind of issue to be resolved and what we can do on our end is let our internal know about it but guarantee that it will be applied which is also I am hoping in the future it will because I am also using wireless devices. 

We will be closing this case and after this email

 

Since that I have had numerous software issues, NONE of which their support team managed to fix.

 

TLDR: Razer doesn’t listen to user feedback, doesn’t fix “minor” issues like this and doesn’t care for our satisfaction with their products. Run away from Razer, run fast and run far.

 

I unfortunately am stuck with their awful products because I don’t have another fortune to spend on new mouse and keyboard.

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