Good morning everything is fine? I started a service last week on the website I bought from Brazil, I sent photos of what happened, and they said it was misused. I bought this headset for my boyfriend, and he is absurdly careful, he is 40 years old, and we wouldn't be wasting time trying to resolve this. It has a support to store the headset, so it wasn't misused. There is no Razer branch here in Brazil and the serial number is not accepted on the US website. The first time the headset broke, he preferred to fix it himself, so as not to have this headache, after 1 year of use it happened for the first time, and he doesn't play every day but it happened again, and we realized it was a problem. in the structure, and we got in touch to see what can be done. And they didn't solve it. So I kindly ask to be able to review the situation, because the problem is not buying another one, but solving this one. If necessary, I will send photos. We don't regret buying it. But I would like this to be resolved properly and for you to have no complaints.