Hi everyone, hoping for some advice or if Razer reps can take a look at this.
I bought my Kraken Kitty Edition V2 Pro (Quartz Pink) new in December 2024 from a third-party seller on Amazon.co.uk (TAB RETAIL LTD). It was sealed in original plastic wrap, delivered to a UK address, and used there by my girlfriend (I paid from Norway). The serial number (AC2320D269xxxxx) registered instantly as genuine on Razer's site.
After just 13 months, two issues started:
- The headband padding detached because the glue failed — it came loose gradually over a month, no rough handling.
- The braided USB cable split right at the factory coil point (the tight twist from packaging/production) — happened about 2 months ago, not at the ends or from pulling.
The headset looks almost brand new otherwise — no drops, no pets, no spills, treated perfectly. No physical damage at all.
Razer denied warranty multiple times as 'wear and tear' and 'unauthorized seller'. I appealed, they escalated to the RMA/exemption team, but it was declined with a 15% discount offer. They mentioned 'accidents or acts of nature,' but none of that happened.
This feels like a manufacturing pattern, not wear. Under UK Consumer Rights Act, a £109.99 premium headset should last longer than 13 months. Razer reps, please review — happy to provide more photos or details.
Anyone else dealt with this? What worked?
Thanks!
