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Denied Warranty

  • June 1, 2022
  • 1 reply
  • 34 views
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I tried using the 2 year warranty on my headset but razer support after back and forth contact stated RMA team decided that I caused the damage when they never physically inspected the item. I can’t get an RMA and there is no phone/chat available to discuss this decision. The mute button fell off from normal use. My headset has no physical damage and only used lightly as I have four other headsets I cycle through. Anyone have similar experience with Razer not honoring warranty. Then they say if I would have purchased some additional Razer warranty they would have covered it. Prior to sending to RMA folks I was given option to cross-ship and if I paid for the replacement device up front.
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    Razer.Zionzedd
    sundevilchemist
    I tried using the 2 year warranty on my headset but razer support after back and forth contact stated RMA team decided that I caused the damage when they never physically inspected the item. I can’t get an RMA and there is no phone/chat available to discuss this decision. The mute button fell off from normal use. My headset has no physical damage and only used lightly as I have four other headsets I cycle through. Anyone have similar experience with Razer not honoring warranty. Then they say if I would have purchased some additional Razer warranty they would have covered it. Prior to sending to RMA folks I was given option to cross-ship and if I paid for the replacement device up front.
    Please PM me your case number so I can coordinate with the RMA Team to revalidate your concern. *Thread locked to curb conversation to PM.
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