Device stuck in loading screen (Synapse 3.0)

Question

Hi guys,I’ve had many weird things happening with my headset over the past years with synapse and I’ve always manged to fix it.However, this time the device seems to be stuck loading and I can’t access it.I’ve tried to reinstall the synapse, fix issues in CMD, delete temp files and create a new profile.None of these have helped.I would really appreciate if someone could help me on this matter.Kind Regards, Luna

Razer.Zionzedd · Answer

Hi @Luwunia,Thanks for alerting us about this. Gather the Synapse logs from your PC by following the steps here. Use Google Drive to share the files with me so I can kickstart a support ticket and help you raise your concern to the software team for advanced resolution.*Thread locked to curb conversation to PM.

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