devolução | Razer Insider
Skip to main content

devolução

  • October 22, 2026
  • 1 reply
  • 11 views
autoPlumWebammo158
I purchased a gift card on your website, but when I tried to redeem it, I discovered that the code had already been used.I paid for a valid, unused gift card, so receiving a code that has already been redeemed is unacceptable. I have been unable to use the product I paid for.Please investigate this issue and provide me with a full refund or a replacement gift card with a valid, unused code.I can provide my order number and screenshots of the error message as evidence.I look forward to your prompt response and a fair resolution.
    This topic has been closed for replies.

    1 Reply

    Razer.ScarletRouge
    Forum|alt.badge.img

    Hey there, ​@autoPlumWebammo158 

     

    For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit

    If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.
     

    Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!

     

     

    *Thread locked to curb the conversation to PMs.

    CookiesAccessibility statement