I opened a brand new $500 Razer Iskur chair on August 16th. The chairs lumbar support (about 90% of the reason you buy this chair) was (well IS) completely broken/defective out of the box. It simply doesn't work.



I opened a case on August 16th... for a brand new. $500 chair. That arrived Dead on Arrival. It is now September 3rd and NOTHING has happened. I was told over 2 weeks ago (after about my 5th contact with customer support) that my case would be escalated to an "urgent" case and escalated to customer support level 2.



I have made 5+ phone calls, sent about 10 emails, and contacted customer support at least 3-5 times about this single case. And STILL nothing is in the mail. Nothing has been done. I have... and I'm not exaggerrating at least 6-8 emails stating "We will provide updates accordingly once we have one. Rest assured that we are doing our best to resolve the issue. Thank you for your patience and for understanding."



I honestly feel like this is theft. I am getting the same copy/pasted script every 48-72hours stating they are working to resolve my case and I will get an update once available. Only for said update to read exactly the same as the last 10 updates.



I should've had a brand new chair at my door within 72hours of opening this case. August 16th, it is now September 3rd. I have no idea what to do at this point. This is the WORST customer service I have ever dealt with in my life. If anyone can offer help/assistance it would be greatly appreciated. This is long past the RMA stage as I opened/received an RMA weeks ago.