Does razer viper mini signature edition have 2 or 3 year warranty

Question

I was trying to get support for my mouse, as the battery or the dongle is broken. I requested support, but I got denied, as the screenshot above shows.I showed their page showing 3 years of support for the mice, unlike their other mouse, which has 2 years. But the way they responded was to close my ticket unprofessionally. Has anyone else had this experience, or am I wrong for reading this incorrectly?

Razer.Ten · Answer

Hey ​@NinjaXofficial_,Let me check on it.Can you send me a PM with your casenumber so I can go over the details and see what I can do to help?*Thread locked to curb conversation to PM.

Sign up

Log in with Razer ID to create new threads and earn badges.

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

Scanning file for viruses.

This file cannot be downloaded