Dongle broke on blackshark v3 pro | Razer Insider
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Question

Dongle broke on blackshark v3 pro

  • April 29, 2026
  • 1 reply
  • 72 views
Kyuremex6

So I did a new firmware update for the blackshark v3 pro and after it was done my audio wasn’t working. So I reset my computer and it still wasn’t working. Anyway I’ve tried everything and it still doesn’t work it says there is audio going into the headset but I can’t hear anything and the only way it works is if I plug it in wired. So idk why the dongle just stopped working even though it says I’m connected to it and all but if anyone can help I would greatly appreciate it.

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    1 Reply

    Razer.sushi.boi
    Forum|alt.badge.img

    Hello there, ​@Kyuremex6!

     

    Does your PC’s device manager still detect your dongle? Let me know via PM along with your BlackShark V3 Pro’s serial number so I can validate it in our database and check for other workarounds that we can attempt. Looking forward to your response!

     

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