Dongle Disconnects around 5 minutes | Razer Insider
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Question

Dongle Disconnects around 5 minutes

  • October 6, 2026
  • 1 reply
  • 8 views
ViperMusashi
  • Thermal Behavior: Clearly the mouse disconnects only when the dongle physically warms up (after approximately 5 minutes), and pairing successfully resumes immediately only after allowing the dongle to cool down.
  • Firmware Evidence: Successfully updated the mouse to the latest firmware version (1.05.00) as verified by the updater software.
  • Port Isolation: Tried to isolate the dongle by testing it on separate ports (including the top IO panel of the tower away from exhaust heat) to rule out ambient computer heat or port-specific bugs.
  • Wired Isolation Check: The mouse works flawlessly without a single disconnect when plugged in directly via the USB-C cable, proving the mouse itself is fine and isolating the defect entirely to the wireless receiver hardware. 
  • History: Mouse and Dongle have worked fine for many years, very recent change in behavior. Mouse immediately enters pairing (white flashing light x2) when dongle dies. 
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1 Reply

Razer.ScarletRouge
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Hey there, ​@ViperMusashi 

I understand that your mouse disconnects only when the wireless dongle warms up after roughly five minutes of use, and confirming that the mouse works flawlessly in wired mode.

Please send me a PM along with your device’s serial number so I can check its details in our system and assist you further. Thank you!




*Thread locked to curb conversation to PM. 

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