The wireless dongle for my Razer Barracuda Pro headset got bent, and the USB-C is now no longer stable enough to plug in. I was wondering if there is a way to replace this component?
I see that you can buy a replacement dongle for the Razer BlackShark. Would that happen to function with the Barracuda Pro, or do I need one specifically for my headset?
Hi eggJungleGreendirect231,
Please know that the Razer BlackShark USB dongle cannot be used with a Razer Barracuda Pro. Razer wireless headsets are hard-coded to pair exclusively with the specific 2.4GHz HyperSpeed dongle they are packaged with directly from Razer factory. If your Razer headset’s wireless dongle is physically damaged, then we can process a replacement, as long as it is still covered by Razer warranty. PM me your Razer Barracuda Pro’s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission.
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