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Question

Dongle replacement (Viper V3 pro)

  • September 28, 2026
  • 1 reply
  • 19 views
headPopstarsystem879

Hi, I am owner of mice Razer Viper V3 pro and I'm very glad of the purchase. Unfortunately when moving from Netherlands to Poland I left it at accomodation and it was probably tossed away, as my roommate couldn't find it. Please inform me whether warranty policy considers this as validation or can I get a replacement.

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1 Reply

Razer.ScarletRouge
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Hey there, ​@headPopstarsystem879 


I understand that your Razer Viper V3 Pro’s dongle was left behind during your move from the Netherlands to Poland and could not be recovered. 

According to our warranty policy, claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside Razer's recommended parameters are not covered under warranty. Because of this, a lost dongle would not be eligible for a warranty replacement.

 

Please be advised that the Razer Viper V3 Pro, Razer DeathAdder V3 Pro (Smooth-Touch Edition), and Razer Viper Mini Signature Edition use a dedicated HyperPolling Wireless Dongle. Therefore, it does not work with the generic Hyperpolling dongle. 


If you have any other questions, please send me a PM so I can assist you promptly. Thank you!

 

 

 

*Thread locked to curb conversation to PM. 

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