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Question

dongle stop working

  • June 3, 2026
  • 1 reply
  • 14 views

geoVioletRedload859

My dongle for my Blackshark v3 pro just stop working and i only had the headset for 2or3 months i was wondering if i can get a replacement 

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1 Reply

Razer.Ten
  • Razer Support
  • June 3, 2026

Hey ​@geoVioletRedload859,

Let me assist you with your headset. Is the dongle still detected in the Device Manager? Can you send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the connection issue?



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