dont have access to old phone number now and i have no way to change it. | Razer Insider
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Question

dont have access to old phone number now and i have no way to change it.

  • January 27, 2025
  • 1 reply
  • 5 views

LoliKingJade

so why do you let me log into this account freely and not try to tell me i need 2 factor auth to top up. but when i tried to spend it . now you want to throw it in my face and now i have no way to change it. what am i going to do cause chat has gotten me no where. how about you make sure they can two factor auth before letting someone top up . this is just dumb i could have easily just made another account. but i made this account so long ago. i forgot i even had one cause razer never asked for it. so i thought it be simple but i have changed numbers like 3 times now im not going to remember the number associated with this account but i got the rest of the information. chat has not been helpful in the slightest what am i to do to get this phone number changed or taken of my account. i would like to use the 110 dollars of razer gold i put on there.

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1 Reply

Razer.sushi.boi

Hey, ​@LoliKingJade!

 

I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with our Razer Gold Support Team for an update.

 

*Thread locked to curb conversation to PM.


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