DRIVER_POWER_STATE_FAILURE | Razer Insider
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DRIVER_POWER_STATE_FAILURE

  • November 19, 2021
  • 2 replies
  • 208 views
T
Hi, I have a 2020 Razer Blade Advanced with the Intel Core i7-10875H and RTX 2080 Super Max-Q that BSODs after leaving it at idle enough for the screen to turn off. This laptop is running with Nvidia Optimus turned OFF. I don't think the issue happens when I have Nvidia Optimus enabled, but I would like to keep it disabled due to the performance gains I have with it turned off. I noticed that when it restarts and I open Device Manager under the Display adapter>Nvidia GeForce RTX 2080 Super Max-Q it says Code 43 "Windows has stopped this device because it has reported problems. (Code 43)". It was running under Microsoft Basic Display Adapter (according to Windows Settings) until I restarted the laptop. Please help!!! I have no idea why this is happening to an almost brand new laptop that I paid many $$ for. Thank you all for your help in advance! ❤️
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T
Below are the crash dump analysis from WhoCrashed. System Information (local) Computer name: SAMUEL-BLADE Windows version: Windows 10, 10.0, version 2009, build: 19043 Windows dir: C:\\WINDOWS Hardware: Blade 15 Advanced Model (Early 2020) - RZ09-033, Razer, CH551 CPU: GenuineIntel Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz 8664, level: 6 16 logical processors, active mask: 65535 RAM: 17075814400 bytes (15.9GB) Crash Dump Analysis Crash dumps are enabled on your computer. Crash dump directories: C:\\WINDOWS C:\\WINDOWS\\Minidump On Fri 11/19/2021 5:38:32 PM your computer crashed or a problem was reported crash dump file: C:\\WINDOWS\\Minidump\\111921-13375-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71B0) Bugcheck code: 0x9F (0x3, 0xFFFF808EA2A222F0, 0xFFFFF8043A26F750, 0xFFFF808EAD2F8B20) Error: DRIVER_POWER_STATE_FAILURE file path: C:\\WINDOWS\\system32\\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time. This is likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Fri 11/19/2021 5:38:32 PM your computer crashed or a problem was reported crash dump file: C:\\WINDOWS\\MEMORY.DMP This was probably caused by the following module: ntkrnlmp.exe (nt!MmTrimAllSystemPagableMemory+0x28907) Bugcheck code: 0x9F (0x3, 0xFFFF808EA2A222F0, 0xFFFFF8043A26F750, 0xFFFF808EAD2F8B20) Error: DRIVER_POWER_STATE_FAILURE Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time. This is likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Sat 11/6/2021 10:24:40 PM your computer crashed or a problem was reported crash dump file: C:\\WINDOWS\\Minidump\\110621-10187-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71B0) Bugcheck code: 0x9F (0x3, 0xFFFFAE0F5A704120, 0xFFFF8100B947F750, 0xFFFFAE0F650CBA20) Error: DRIVER_POWER_STATE_FAILURE file path: C:\\WINDOWS\\system32\\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time. This is likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
R
This issue is usually caused when your PC goes into an invalid or power inconsistency state and incompatibility between your PC’s power management and one or more installed drivers. For now, let's try to reinstall your graphics driver by following the steps below. -Press Windows + S on your keyboard to open the Search bar. -Type in “Device Manager” and hit Enter. -Go to Display adapters. -Right-click on the Nvidia and select Uninstall device. -To completely uninstall the drivers, restart your computer. -The drivers are automatically installed on your computer after a restart. Should the issue persists, PM me the serial number of your laptop along with a screenshot of your MSINFO32 and the system logs from your Windows Event Viewer. I can use those to take a closer look at your system. *Thread locked to curb the conversation to PMs.
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