enki x base broken | Razer Insider
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Question

enki x base broken

  • November 11, 2025
  • 1 reply
  • 22 views
R

hey ive had my enki x chair for about 3 years now and the base snapped anyway i  can get a replacement?

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • November 11, 2025

Hey rushDeepRedfever766,

I’m here to help document your concern and guide you through the spare part request process. To assist you better, could you please answer the following questions?

1. What exactly happened when you noticed the issue?
2. Was there a specific incident that occurred before the issue started?
3. What activities were you engaged in prior to the issue?
4. Has anyone used your gaming chair who might exceed its height and weight capacity?

Also, it would be helpful if you could send us a video clearly showing the issue. You can upload it on platforms like YouTube, Dropbox, or Google Drive and set the privacy to "Public" or “Anyone with the link” so we can view it. Please share the link with me via PM with your chair’s serial number, region and proof of purchase for verification. Thanks!

*Thread locked to curb the conversation to PMs.

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