EQ settings not working on Synapse 3 for my Razer Kraken Pro

Hi I've had this product since May 24th, it sounded awful and it was an awful product until I tweaked the EQ settings and its' been withstandable ever since. I had issues with the device disconnecting & reconnecting, so I reinstalled drivers and attempted many solutions, none of which worked but the next day it stopped disconnecting so I thought it was ok. Apparently in reinstalling my drivers at some point I messed up my Synapse 3 and the EQ settings no longer work, making the product awful in quality. It's unusable without the EQ settings, can somebody tell me how to fix? Here's everything I've tried since my EQ settings stopped working: Reinstalling Synapse 3 Reinstalling my drivers Using every USB on my computer Creating a new profile Signing in as guest Factory resetting the software & resetting my profile in the process THX settings also never functioned to any degree but I don't care because I don't use those.