Hey there!



Thank you very much for sharing your concern with us here., My name is Michelle from the Razer Cortex technical support team. I will be delighted to assist you with your issue.



Before we start could you please provide us with the below information for us to further investigate this issue?

• Razer Central logs: C:\\ProgramData\\Razer\\Razer Central\\Logs
  
  
• LWI logs: C:\\ProgramData\\Razer\\Installer\\Logs
  
  

After you collect these logs, please upload them to a Cloud Service. Here is the guide on how to share your logs with us via a cloud service. Please ignore if you do not need it.



How to use Google Drive - Android - Google Drive Help

Share files and folders in OneDrive (personal) - OneDrive (home or personal) (microsoft.com)



Since the logs are related to your privacy, please feel free to send them to me via PM.



Thank you very much for your patience, We apologize for any inconvenience this issue has caused you.



Hope you have a splendid day!



Best regards,

Michelle

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