Hi radioheavenVanillaIce984,

I’m sorry to hear about the issues you enountered redeeming the Razer Gold. Unfortunately, I have limited visibility into this part of our system. You can submit a ticket to our Razer Gold Team here. You can also contact them via Live Chat to get this sorted out in real-time. If you have any other concerns, don't hesitate to send me a PM. All the best!

​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.