Error when trying to activate THX Spatial Sound | Razer Insider
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Error when trying to activate THX Spatial Sound

  • February 16, 2025
  • 3 replies
  • 76 views
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Hello guys, 


Please help me with my problem of not being able to activate THX Spatial Sound.

I have a code from Razer, which was received today, 16.02.2025, I’ve copy-pasted it and also write it by hand, just to double check, into THX Spatial Sound app and it always say that “The code you have entered does not seem to be valid. Please try again.”.

As the code was received just today, as the code from the card that I have output the same error, I dont know how to proceed.
Please help me if possible!
Thank you!

 

Best regards, 

Claudiu

Best answer by Razer.sushi.boi

Hello there guys!

 

I think you have entered the activation code on the wrong app. This is just a quick fix so don’t worry. Please drop me a PM along with your headset’s serial number so I can help you on how to activate the 7.1 Surround Sound feature.

 

*Thread locked to curb conversation to PM.

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3 Replies

J
  • Jared94
  • Insider Mini
  • 1 reply
  • February 16, 2025

I also unable to activate mine. Unable to contact the support team too :[

Razer.sushi.boi
  • Razer.sushi.boiRazer Support
  • Razer Support
  • 1677 replies
  • Answer
  • February 16, 2025

Hello there guys!

 

I think you have entered the activation code on the wrong app. This is just a quick fix so don’t worry. Please drop me a PM along with your headset’s serial number so I can help you on how to activate the 7.1 Surround Sound feature.

 

*Thread locked to curb conversation to PM.

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FiszPL
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  • FiszPL
  • VANGUARD
  • 7256 replies
  • February 17, 2025

Have you read this before post? No…

 

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