Escalate Support Case?

How do I escalate a support case to the appropriate people? TL-DR: Everything was working until a razer synapse update in early December where for some reason the razer synapse service started to hog a certain resource (MSR processor registers) that was needed by another application. Now I can only start that application by stopping the service (at which point Synapse stops working). Since Dec 16th razer support have been telling me to: - Send MSinfo32 information and event viewer info - Try a test account - Uninstall Synapse (clean the installation) and reinstall - Send MSinfo32 information and event viewer info (again) - Try a test account (again) - Uninstall Synapse (clean the installation) and reinstall (again) - Restore my windows image, do chkdsk and sfc - Reinstall Synapse We are going around in circles when what needs to be done is an escalation to the driver development team top figure out WHY they suddenly decided to use the MSR registers and if that's really needed can it be done in such a way as to not hog the resource?