Hello, I’m a new Razer customer, and a casual livestreamer. I recently purchased a Naga Pro Wireless mouse. I really enjoy the mouse. Nevertheless, I am experiencing the same infamous disconnecting, hardware / dongle / mouse issues, that so many other users have previously reported. I’ve also tried performing the step-by-step process of: Software installation/setup of Synapse 3, USBHyperspeedDongle, MousePairing, Naga Pro_Mouse_FirmwareUpdater_20200r1. I’ve even swap USB ports, rinse & repeat, however I’m still experiencing the same sporadic occurrences.
- I purchased it from Amazon and it’s still within the 30 days return period. Should I return it, or request a RMA for a unit that does properly perform (without these infamous issues)?
- Is the rest of the Naga Pro inventory beyond repair/defective/faulty? Perhaps I’d be better off returning the mouse back to Amazon and getting a totally different mouse?
Has anyone else been through/or are going through a similar predicament such as myself?
Side Note: What kind of company implements 1s & Is, with 0s & Os, and then prints them in a broad vague font for their product registry? What a confusing mess (for those of us who are visually impaired). It took me about 3 - 4 tries to correctly input the S/N of my Blackwidow v4 Pro (also my first Razer keyboard)!
Best answer by BuckAhRueView original