A couple of months ago (during the summer) during a dust clean-up, I noticed that my laptop's battery was unusually bloated. I contacted Razer Support, and they offered to send my laptop for free repairs (since my laptop was covered by a limited warranty. The process took quite a long amount of time due to both delays caused by the pandemic and due to the staff sending me the wrong shipping label multiple times. Unfortunately due to all the delays, I wasn't able to get the opportunity to send my laptop in for repairs before my academic year started. I'm an Engineering/Computer Science student so I couldn't let go of my laptop even for a couple of days during a semester, and because a single repair could take around 10 days, I'd fall behind in terms of my coursework significantly. Either way, once my academic semester started, I rerouted all my attention towards my studies and didn't have the time to work on the repair process.



I've gone over another dust clean-up a couple of minutes ago and have noticed that the batteries are now much more bloated than they were before. They're bloated enough to actually level the aluminum backplate's center with the rubber stands. At this point, using the laptop is becoming a significant health hazard since the chances of an explosion are quite high, and I still have a couple of coding projects/final exams left to work on.



I tried to remove the battery today as well, but it seems like the batteries are connected to the lower fan of the laptop so I abandoned the removal attempt. Could someone in Razer send me instructions in regards to how I'd be able to remove the batteries? I'd love to stop using the laptop, but I can't afford that right now.



Besides, could my repair process be resumed? I understand that my laptop is not covered by a limited warranty anymore, but I feel like it really isn't my fault that I couldn't send the laptop in. If I'd receive my shipping label and the support would actually the promised email that stated that I'd receive the instructions on sending the laptop plus the correct shipping label, I would've sent the laptop and received it before my classes began.



Alternatively, I'd love to hear your ideas in regards to how I'd be able to properly handle my delicate situation. Thanks in advance!