Hi everyone, I’m hoping for some advice before I do something drastic with my new Razer Blade 16 (purchased 1 month ago) and screw something up irreparably.
A few days ago, my laptop’s battery started completely draining at night: primarily between ~1–5 AM, even when it’s asleep. I tried adjusting sleep/hibernate, disabling wake timers, disabling services, etc., but something is still waking it. While trying to fix the battery drain issue, I ran into other problems like the command prompt window was flashing up and closing and not staying open. On the startup log there’s 4 missing registrys for startup links. I managed to fix some things and then ran sfc /scannow in PowerShell. It found corrupted files and said it repaired them. But when I try DISM /Online /Cleanup-Image /RestoreHealth, it always freezes at 62.3% and won’t finish. Now the laptop freezes for a bit at startup and feels extremely sluggish, which is weird for such a new machine with so little on it.
The more I’ve tinkered with it to try to fix things and the deeper I’ve dug into the settings and command windows and changing things over the last few days tho, the worse it’s seemed to have gotten. I think at this point, I want to just wipe the computer and start over with the factory settings but i have no idea how to do that while keeping the razer software intact. I’ve only owned basic laptops before that had simple windows resets, nothing like this. I saw there were some youtube videos out there and walkthroughs on the official support site but all the comments seem to say they’re wrong. I see there’s a link on Razer to get a system recovery image. But I don’t know what that means exactly.
Can someone explain very simply and precisely what I need to do to wipe this laptop and basically have it be like when it first arrived with all the razer stuff installed and on it?