To say up until this point I've been livid with this laptop/your customer's services is an understatement.







Let me give you a brief rundown of what's happening as at this point I'm fed up repeating myself.







I have a Razer Blade 17 2021 I bought not 5 months ago and have been having power issues in the last month or so. I contacted your web submission page firstly, which ended up being an utter waste of time. Due to a time delay, me being in the UK and you clearly not, every message had to it a 12 to 24 hr delay and when you are receiving vanilla tech support, patience wears thin. I then decided to get in touch with you via chat. This at least was a step up as I was now having a conversation that lasted minutes and not days.



Initially I thought that the PSU for the laptop was faulty as I had been experiencing charge downs while the laptop was plugged in. Windows detected a PSU present though discharge was still present. This was made worse by the fact that Windows detecting a power draw would set the relevant power settings as such and further drain the battery. Upon inspection of the PSU, the green light was on and it seemed that no 'whining' sound was emanating from the brick. I took this assumption and created an RMA to receive a replacement PSU. A week later of contacting Razer all I was told was that it was being sorted and I would get an email. No word on if they would require the PSU for testing, just empty words at this point.







A few days ago I was desperate for some information from the laptop, so I purchased a 100w PD charger and was able to charge the laptop enough to get the data I required. Then, after a few hours of work on the laptop I noticed it starting to discharge again. At this point I realized that it may not have been the original charger after all. I shut the laptop down, gave it a breather, booted it back up and tried the 230w PSU. To my surprise, the PSU was working! I listened carefully and noticed the 'whining' sound coming from the PSU. A few more hours of work and again, another discharge. So it seems, every hour or so after a full charge, with either charger plugged in, I am experiencing a discharge that power down and rest seems to resolve.







I then referred myself to online forums to see if this was a common fault. LOW AND BEHOLD, this is not an uncommon problem. Just to clarify a few things, I’m doing minimal work, i.e. no gaming, I also had issues with the HDMI (extreme lag while using G-Sync on a G-Sync monitor, only resolved by shutting down and booting up again) and sleep modes (laptop simply crashing on wake up)





And before any of you tech savvy individuals decide to give me vanilla tech support, don’t waste your precious energy. I’ve followed all advice, I’ve restarted the laptop from scratch and installed every update possible. I’ve charged and discharged and created battery reports, I’ve recorded the incidence live as it was happening. I have all the proof and evidence you need. The only thing I no longer have is patience. Being told my RMA is being updated and getting the same old scripted messages telling me the situation is being dealt with is getting very old, very quickly. I have a faulty laptop. It is under warranty. I require it to be booked in for repair.





Never have I experienced such an aloof sense of duty when dealing with such an expensive piece of equipment. Every warranty repair I’ve booked with other company’s gives me a repair date and book in time on THE SAME DAY I PHONE IN. Why is it so difficult for you to do the same?





All tech support has been vague at best. No one has mentioned that this is a common fault with your laptops, no one has even given one inclination of a book in date for repair, no one even had the recourse to tell me the RMA procedure until I queried about it. Your chat services are terrible (deleting twice when I backspace after a spacebar press is most bizarre and only adds to the frustration). I continuously get transferred to someone who then transfers me to someone else, with no resolution.





I’m fed up, Razer. At this point all I want to do is throw the £2,500 laptop in the bin and never, ever touch your services again.