Fingerprint security not available - razer phone 2 | Razer Insider
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Fingerprint security not available - razer phone 2

  • September 8, 2019
  • 4 replies
  • 30 views
M
Hi, One morning suddenly my phone would not unlock. Checked and the fingerprint security option was gone. I've tried every reset except factory reset at first. After a week or so, every time I would open a video the whole phone would freeze. After that issue I put my phone back to factory settings TWICE. The videos are fine now but still no fingerprint sensor option. Plz advice ? Thank you.
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    4 Replies

    B
    you're not the only one having this issue, there's no fix for it currently from what i know. our only hope is that they roll out a patch that will fix the fingerprint sensor disappearing there are a lot of people that this happens to recently
    Razer.Speedcr0ss
    MikailEmin
    Hi, One morning suddenly my phone would not unlock. Checked and the fingerprint security option was gone. I've tried every reset except factory reset at first. After a week or so, every time I would open a video the whole phone would freeze. After that issue I put my phone back to factory settings TWICE. The videos are fine now but still no fingerprint sensor option. Plz advice ? Thank you.
    Hey there! Thanks for posting your concern here. When did the issue start? Have you contacted our Support Team regarding the missing fingerprint security option? Feel free to send me a PM should you need further assistance.
    M
    • MikailEmin
    • Author
    • September 15, 2019
    Razer.Speedcr0ss
    Hey there! Thanks for posting your concern here. When did the issue start? Have you contacted our Support Team regarding the missing fingerprint security option? Feel free to send me a PM should you need further assistance.
    I did contact the support team. They told me to contact my seller because I live in europe they can't help me. Here in Europe they can't help me either so im screwed both ways lol. Issue started a couple months ago not sure exactly when. Case NR: (*removed for security purposes)
    Razer.Speedcr0ss
    MikailEmin
    I did contact the support team. They told me to contact my seller because I live in europe they can't help me. Here in Europe they can't help me either so im screwed both ways lol. Issue started a couple months ago not sure exactly when. Case NR: (*removed for security purposes)
    Thanks for letting me know. Our Support Team did refer you to our reseller so they can provide you with a solution or replacement as it will be the fastest route to get one. Your reseller can give you a minimum 2-year guarantee. It is a legal guarantee valid for a period of two years throughout the EU. By the way, have you contacted them?
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