[Fix] Synapse not saving settings / EQ not working after restart (Solution) | Razer Insider
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[Fix] Synapse not saving settings / EQ not working after restart (Solution)

MrCodeXP

Hey everyone,

Just wanted to share how I fixed a super frustrating issue with my Razer BlackShark V2 Pro (2023) on Windows 11.
Basically, Synapse wasn't saving my audio settings, and the EQ/mic enhancements just refused to work properly after restarting or reconnecting.

Tried reinstalling drivers, Synapse, even THX... nothing worked. But here’s what finally solved it:

  • Download and clean install Windows 10.
    (Yeah, I know—sounds dumb, but trust me. Win11 skips some stuff.)

  • After Win10 install, open Windows Update and let it download all missing drivers and updates. This part is key. My headset finally installed correctly here.

  • Once everything works fine on Win10, upgrade back to Windows 11.

  • After upgrade, the system kept the working drivers from Win10 and everything just worked

Did this topic help you find an answer to your question?

2 Replies

PrewOne
  • PrewOne
  • Insider Mini
  • 3 replies
  • July 12, 2025

Are you hearing yourself? Reinstall windows 10 then do windows 11 for the Synapse to work? Are you feeling alright, buddy? I am pretty sure that Razer should fix their software instead of us users suffering through all of this. 

MrCodeXP
Prologicpk
2 people like this
  • MrCodeXP
    MrCodeXP
  • Prologicpk
    Prologicpk
MrCodeXP
  • MrCodeXP
  • Author
  • Insider Mini
  • 2 replies
  • July 22, 2025
PrewOne wrote:

Are you hearing yourself? Reinstall windows 10 then do windows 11 for the Synapse to work? Are you feeling alright, buddy? I am pretty sure that Razer should fix their software instead of us users suffering through all of this. 

Dude, I was just explaining how people who are having issues can fix it. I already bought the headset, and right now I don’t have the budget for a new one, so I have to use it. Unfortunately, the only fix seems to be installing Windows 10 and updating it — that’s when it downloads THX.

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