[Fixed}Kraken 7.1 V2 No audio | Razer Insider

[Fixed}Kraken 7.1 V2 No audio

R
Issue: My game is not picking up kraken headset. I am getting no sound at all from them for this one single game. My assumption is that since the headset is a legacy item and this is an updated Synapse something there isn't meshing well and something is going wrong.

Everything else works. All other games work. All other applications work.

I had an issue before with Synapse stopped working with my naga mouse. Kraken headset worked fine. I had to update Synapse and redo all of my mouse settings. I got all of that sorted out. For the first time since updating Synapse I opened up my game and nothing. No sound is being picked up. I unplug my headset and sound fills the room. I plug in some knock off earbuds that barely fit and sound comes through. I try an old headset where only the right side works and sound comes through.

It is only with the kraken headset where I get nothing.
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2 Replies

R
Rummiez
Issue: My game is not picking up kraken headset. I am getting no sound at all from them for this one single game. My assumption is that since the headset is a legacy item and this is an updated Synapse something there isn't meshing well and something is going wrong.

Everything else works. All other games work. All other applications work.

I had an issue before with Synapse stopped working with my naga mouse. Kraken headset worked fine. I had to update Synapse and redo all of my mouse settings. I got all of that sorted out. For the first time since updating Synapse I opened up my game and nothing. No sound is being picked up. I unplug my headset and sound fills the room. I plug in some knock off earbuds that barely fit and sound comes through. I try an old headset where only the right side works and sound comes through.

It is only with the kraken headset where I get nothing.


Fixed it.
Legit had to make the game ignore Synapse 3 and go through my computer and play through its speakers. Then I changed the settings to have it play through the headset using an older Synapse.

To make sure Synapse settings was the issue I undid my solution so use Synapse 3 and it the game stops picking up the headset again. Also it seems that the issue is only the V2 as I have the model before it and it works fine. Only the V2 is ignored by the game.
Razer.Speedcr0ss
Userlevel 7
Rummiez
Fixed it.
Legit had to make the game ignore Synapse 3 and go through my computer and play through its speakers. Then I changed the settings to have it play through the headset using an older Synapse.

To make sure Synapse settings was the issue I undid my solution so use Synapse 3 and it the game stops picking up the headset again. Also it seems that the issue is only the V2 as I have the model before it and it works fine. Only the V2 is ignored by the game.


Hey there! I appreciate that you've posted your concern on our support board. Thanks for keeping this thread updated too. And yes, the Razer Kraken 7.1 V2 is only compatible with Razer Synapse 2.0. You did the right thing by selecting which the headset as the default audio device for your computer. I'll be locking this thread now. Should you have questions, feel free to visit Razer's knowledge base or by send me a PM.
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