Flickering Razer Kiyo Pro | Razer Insider
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Y'all --



I've been dealing with support on this issue to no avail, thought I'd try to see anyone else has a similar experience and has figured out any sort of solution.



Note: Please don't close this thread. I'm hoping someone from the community will have more information than Razer support.



I have two computers, a Surface laptop 3 and a Macbook Pro. Both are constantly updated to the latest software; the Mac updated to the latest version of Big Sur yesterday, and the Windows 10 machine updated this morning. I keep the latest Intel drivers on the Surface, as well. I've updated the Kiyo pro to the latest versions, including the update this morning and the 1.03 firmware update. The camera is plugged directly into both my Surface and my Macbook, not through a hub, using high quality cables.



When I'm in the Razer Central software, everything looks fine. When I use the camera on my Windows machine in Zoom, Bluejeans, Teams, or record off the camera locally using either the camera app in Windows or Camtasia, it flickers. When I use the camera on my Macbook in Zoom or Teams, it flickers.



I've tried the 50/60hz thing and changed up the lighting, using sunlight through windows and LED flat panel lights of various kinds, to no avail. Regardless of how I set things up, on any software I use other than Razer Central, on two different computers, using different light sources, it flickers.



It's not only maddening for me, I have people in meetings complain about it because it's so frequent and obvious.



Support has asked me for logs and a lot of personal information, but hasn't otherwise been helpful in any way.



Does anyone else see this sort of flickering problem with their Kiyo Pro? Has anyone solved this problem, and can describe how they did so? It seems, to me, that it's possible the problem is this individual camera, rather than a problem with software, etc. Is this something within the realm of possibility?



Any ideas from anyone out there? I don't know if I can still return the camera, but that's the next step I'm inclined to take ... or just throw it in the garbage and consider it $200 wasted.
riw777
Y'all --



I've been dealing with support on this issue to no avail, thought I'd try to see anyone else has a similar experience and has figured out any sort of solution.



Note: Please don't close this thread. I'm hoping someone from the community will have more information than Razer support.



I have two computers, a Surface laptop 3 and a Macbook Pro. Both are constantly updated to the latest software; the Mac updated to the latest version of Big Sur yesterday, and the Windows 10 machine updated this morning. I keep the latest Intel drivers on the Surface, as well. I've updated the Kiyo pro to the latest versions, including the update this morning and the 1.03 firmware update. The camera is plugged directly into both my Surface and my Macbook, not through a hub, using high quality cables.



When I'm in the Razer Central software, everything looks fine. When I use the camera on my Windows machine in Zoom, Bluejeans, Teams, or record off the camera locally using either the camera app in Windows or Camtasia, it flickers. When I use the camera on my Macbook in Zoom or Teams, it flickers.



I've tried the 50/60hz thing and changed up the lighting, using sunlight through windows and LED flat panel lights of various kinds, to no avail. Regardless of how I set things up, on any software I use other than Razer Central, on two different computers, using different light sources, it flickers.



It's not only maddening for me, I have people in meetings complain about it because it's so frequent and obvious.



Support has asked me for logs and a lot of personal information, but hasn't otherwise been helpful in any way.



Does anyone else see this sort of flickering problem with their Kiyo Pro? Has anyone solved this problem, and can describe how they did so? It seems, to me, that it's possible the problem is this individual camera, rather than a problem with software, etc. Is this something within the realm of possibility?



Any ideas from anyone out there? I don't know if I can still return the camera, but that's the next step I'm inclined to take ... or just throw it in the garbage and consider it $200 wasted.




Hello there! Thanks for initiating this thread. Please send me your case number or email address so I can check your contact history. Also, please be aware that the camera is compatible with Windows 8 64 bit or higher and should be connected to a PC via its USB port (USB 3.0 is recommended to maximize streaming and/or recording performance).
Yes I have the same issue... did you get it resolved?
bogga666
Yes I have the same issue... did you get it resolved?




Hey there! Have you contacted our Support Team and requested the Razer Kiyo Pro's firmware? If you haven't, please send me a PM together with your device's serial number that starts with "SN". Let's continue our conversation there. I'll be locking this thread now.
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