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Garantía

  • March 9, 2024
  • 1 reply
  • 162 views
GalahadRL14

Me gustaría encontrar uina solución al problema de mi mouse razer cobra, el mouse se apaga y deja de funcionar por unos breves momentos.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • March 9, 2024

Me gustaría encontrar uina solución al problema de mi mouse razer cobra, el mouse se apaga y deja de funcionar por unos breves momentos.

This translates as:
I would like to find a solution to the problem with my Razer Cobra mouse, the mouse turns off and stops working for a few brief moments.

 

Hi GalahadRL14,

Please try to perform the troubleshooting below to isolate the issue. 

  1. Ensure the device is plugged in directly to a PC and not a USB hub.

  2. Test the Razer mouse with a different system without Razer Synapse, if applicable.

  3. Perform a complete reinstallation of Razer Synapse to eliminate any potential installation- or update-related bugs that may be causing the issue.

If the same problem persists, PM me your mouse serial number so I can verify its model, and let’s continue communicating in English to avoid misunderstandings. All the best!

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