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Question

Garantia Mouse

  • March 5, 2026
  • 1 reply
  • 10 views
L

Meu mouse deathadder v3 pro começou a apresentar problemas no scroll, queria saber como eu faço para solicitar a garantia dele

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    1 Reply

    Razer.ScarletRouge

    Hey there, ​@leobolini 
     

    Please note that Razer Insider does not have support for your preferred language. We can only communicate in English. Please post your inquiry or concern in English across all boards and continue to communicate in English going forward. 

    I understand that you are having a scroll wheel issues and you want to file a warranty claim. Could you please elaborate on the scroll wheel issue you’re experiencing? For example, does it skip, scroll inconsistently, feel loose, make noise, or fail to register input?

    Additionally, please provide your device’s serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and PM me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



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