Getting Crazy | Razer Insider
Skip to main content
Hi guys,



I am really getting crazy.



My problem: I purchased a Razer Keyboard and the USB cable didnt work (overvoltage).



Since then I try to replace this cable with Razor support, but they somehow dont react correct.



I submitted videos, serial numbers etc. but I am always getting this response:



"Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 5 days. Thank you for allowing us to be of service to you."



They do not communicate with me about the issue, but asking same time if problem is solved.

This communication loop we had 3 times now. I am getting frustrated.



Anybody an Idea how to continue? Is there a phone number I can call to improve?



Best Regards, Thomas
That's rather odd, but do send me your ticket numbers instead so I can help you start a warranty claim. I'd appreciate it if you can share a copy of your proof of purchase as well as that would fast track the warranty check.



*Locking the thread to curb the conversation to PMs.
CookiesCookie settings