light went out on one side of the goliath halo mat, i just hit 18 months of having it, reached out to razer and was told to wait for warranty to reach out. well after waiting they said the warranty ends at a year, so good luck. I understand warranties ending but there's obviously a defect. Asked to speak to a supervisor and was told to wait 5-8 hours. 5-8 hours. no joke. the least they could do is offer people a discount on a new one or something. is this the normal for everyone's experience with support?
Be the first to reply!
Reply
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.