I have been trying to locate the support ticket system on the Razer website for some time now. I cannot tell if it is intentionally buried or if I am simply missing it. Either way, I cannot spend more time searching, so I am posting this thread instead.
I own a Goliathus mouse pad with Chroma. It has worked reasonably well up to this point, though I say that with some caution given Razer's track record with product reliability. Recently the lighting stopped working across the full perimeter. It now only illuminates in one small section regardless of what I do in Synapse, the Chroma app, or through driver updates from both my PC and your website.
I have seen other users post about the exact same issue. Many of them received replacements after they were able to submit a support ticket. Since I cannot find that option on your site, I am posting here with the clear expectation that a support team member will follow up directly.