I use my Blackwidow Elite keyboard for work, but it has the volume key that doesn't work well.
At the beginning of April, I contact them and they assure me that they can change it and to be even faster they make me cut the keyboard cable so I can no longer use it. Too bad that only after they let me do it and only after a week, they tell me that they don't have a similar keyboard to replace, so they will have to make a refund.
They then ask me to wait 2 weeks (luckily that had to be a quick fix).
No news.
I contact them.
No one answers.
I have been waiting for a response from them for two months, I have asked several times but they no longer answer me.
They have completely abandoned me, but in the meantime my keyboard is no longer usable. I had to buy a new keyboard (obviously not Razer), they still have my money and who knows if I will ever get a refund since no one answers anymore.
No keyboard, no money, and no one answer. is this Razer assistance?
I can only advise against this brand, or if you choose it, pray you don't need assistance.
I just hope someone contacts me to solve this problem.
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This is definitely not the experience we'd hoped that you would have. I have been monitoring the case ever since. But getting approvals for the refund proved to be rather difficult since the device was from a reseller. I am currently working with someone from the wire transfer team to get this sorted out. I can't give an ETA still, but things are moving.
*Thread locked to curb the conversation to PMs.
*Thread locked to curb the conversation to PMs.
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