GTX1060 is not recognized by my Blade | Razer Insider

GTX1060 is not recognized by my Blade

  • 23 January 2020
  • 3 replies

My cpter was plugged in but not charging. As I was gaming, i ran out of battery and cpter shut down.
Waited few minutes, plugged it in again, and I could turn it on.
I turn my computer on and as I land on the desktop, I can hear a strange flickering.
It stops after few seconds. I launch a game, and as soon as I land in the menu of the game, the flickering comes back and I notice very very low FPS.
I close the game, I try to open Nvidia Experience, but I am told that I need an actual Nvidia GPU to open the app. Looking at the Device Manager, GTX 1060 is not recognized and actually missing from the list so I am now stuck with Intel HD630..

My config:
Operating System - Windows 10 (X64)
Processor - intel Core i7 7700HQ clocked at 2.80 GHz
Memory - 16 GB total memory type DDR4
Graphics card - NVIDIA GeForce GTX 1060 - Intel(R) HD Graphics 530

Any help is appreciated.


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3 Replies

Userlevel 7
Odd but not impossible to fix. Have you tried uninstalling the unrecognized GTX 1060 on the Device Manager? I'd appreciate it if you can include screenshots so we can get a better picture of what's going on.
Hi Razer.Caziel,
I got in contact with Nvidia Chat Support; I have sent them the System Information Fil, they asked me to reboot my machine by draining the battery, and holding the power button for 2 minutes before powering the laptop up. Twice.
I did this operation, but got the same result: launcher cannot be installed, component cannot be found in Device Manager.
I am attaching screenshots to show the status. More than happy to follow new instructions, please let me know what I should do or share.
Userlevel 7
That is unfortunate. I'm afraid you will need to send the laptop in for repair. Please send me a PM with the serial number of your Blade so I can create an RMA ticket.