imfobk
a huge amount of people myself included have had this huge bug with that game running same time as any razer products!!. whenever we entera keyboard press the game freezes the screen while continuing to run. so we cant see anything until we leave. disbale ALL razer software. then start the game agian to fix the issue. so any help would be appreciated.

Hi there! Thanks for creating this thread. Allow me to report this to our Support Team. Please send me the following:



a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.)

b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)

c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”).

d. Synapse 3.0 logs.

e. A video showing the issue while the Razer Synapse is running and after disabling the app.



Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue our conversation there.

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