Hammerhead Pro Hyperspeed's USB-C Wireless Dongle doesn't seem to work | Razer Insider
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Question

Hammerhead Pro Hyperspeed's USB-C Wireless Dongle doesn't seem to work

  • November 16, 2023
  • 3 replies
  • 489 views

aerospotTurquoiseBlue775

I just got a pair of Razr Hammerhead Pro Hyperspeed earbuds, and I was excited because I thought I’d be able to use them over bluetooth for music and such where latency didn’t matter, but get a lower latency connection with the USB-C dongle when gaming or watching movies (actors lips moving out of sync with their voice always annoys me).

The first thing I did when I opened them was to try out the USB-C dongle, but I can’t seem to get it to work with anything. I tried it on my Android phone, with and without the Razr app installed, an iPad, a Macbook, and a Windows laptop. I tried both USB-C directly and via the included USB-A adapter for the windows laptop.

The android phone recognizes that there's something connected, but has charging as the only option - no audio/data transfer.

None of the other devices seemed to even recognize that there was anything connected - nothing in Device Manager on Windows or System Report on macOS.

The earbuds do work over bluetooth, but with noticeable latency, even when in "game mode".

I did file a support ticket with razr, but I thought I also check here and ask if anyone have any suggestions? If not, I may end up just returning them.

Did this topic help you find an answer to your question?

3 Replies

  • Insider Mini
  • 2 replies
  • December 17, 2023

Hey,

I found this post through a Google search. I’m interested in purchasing this product, but currently completing my review research.

This reviewer (albeit reviewing the Hammerhead not-Pro) claims the USB-C adapter only works on PC with the USB-A/USB-C adapter. Does this work for you? https://youtu.be/ffX-O1MBNGk?t=325 


aerospotTurquoiseBlue775
laughinman1 wrote:

This reviewer (albeit reviewing the Hammerhead not-Pro) claims the USB-C adapter only works on PC with the USB-A/USB-C adapter. Does this work for you? https://youtu.be/ffX-O1MBNGk?t=325 

Yep, I tried that, it didn’t work for me.

I just gave up and returned them.


  • Insider Mini
  • 2 replies
  • December 18, 2023
aerospotTurquoiseBlue775 wrote:

Yep, I tried that, it didn’t work for me.

I just gave up and returned them.

 

Oh, I see! Thanks for replying. I best stay clear of this product then.

Thanks for saving me aerospotTurqouiseBlue775!


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