Hammerhead Quartz pairing issue

I downloaded the Razer audio app on my phone. Both buds are visible within the app, but they won't connect to my Bluetooth. There's no audio cue to let me know they are in pairing mode, and they were working just fine the other day. I've closed/opened the charger case, which is showing a green color, tapped the controls, held them down, and all it tells me is that it is on. Please send help, they are my favorite ones. 🥺