I bought some second hand razer hammerhead true wireless headphones from CEX I currently have the exact same ones but with the newly purchased ones I can not get the earbuds to turn on no matter what I do. I've tried using my old case to charge them and also put my old headphones in the new case and the case works and charges fine but the earbuds don't. I recently had the same issue with some I purchased on Amazon that looked new as they came in a fully cellophane wrapped box. Am I doing something wrong or is there a known issue? I know they're an old model.
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- Razer Support
- 675 replies
Hey,
It seems like the second-hand earbuds are defective but I’ll double-check. Please send me a message via PM along with your device’s serial number so I can validate it in our database and check for other workarounds that we can attempt.
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