Hammerhead TWS 2nd gen problem | Razer Insider
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Hammerhead TWS 2nd gen problem

  • September 5, 2026
  • 1 reply
  • 26 views

Hello there!

I recently wanted to use my earbuds (in the title) again, after a month not using them.
When I opened the case, they turned on like normal. But the volume on the left earbud was extremely low, and the one on the right was completely off. So I searched the internet for answers on how to turn them up a bit, and the first thing I found was, to unpair and pair the earbuds again, and to also install the audio app on my phone.
First, I tried the app thing.
The app told me that there is a firmware update, which I tried to do, but it always stops at 24%, saying 
“An Error Occured” - “Please check that your mobile device shows the product as paired in the bluetooth settings.” (It is paired in my bluetooth setting, I triple checked)
I then tried unpairing them and pairing them again. Well, now, my right earbud won’t turn on at all. Like, not even the chroma thingy is working, and holding or tapping it doesn’t do anything, either.
Please help, I just wanted to turn the volume higher, and now they are beyond broken.

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge
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Hey there, ​@bitPinkSherbetsystem391 

I'm sorry to hear about the trouble you're experiencing with your earbuds. To help isolate the issue, could you please provide the following information via PM:

1. When and where were the earbuds purchased?
2. Does the Razer Audio app detect both earbuds, or only the left one?
3. At the time the firmware update failed at 24%, were both earbuds connected to your phone, or was only the left earbud recognized?
4. Have the earbuds been exposed to any physical damage, drops, moisture, or debris buildup on the charging contacts?

Additionally, please send a PM along with your device’s serial number so I can check its details in our system. Thank you!



*Thread locked to curb conversation to PM. 

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