My Razer Hammerhead TWS Pro right side bud is not working out of the box. No response to gestures, no sound. nothing. Left side works well. Right side seems dead out of the box. I bought this online from Japan. I know it’s a 6 year old brand but to get a faulty Razer out of the box is disappointing. Is there a solution to this?
Question
Hammerhead TWS Pro right side earbud not working
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- Razer Support
Hey there,
I understand that you’re experiencing an issue with your Razer Hammerhead TWS Pro, where the right earbud is completely unresponsive out of the box, with no sound, no response, and no signs of functioning. Please try these troubleshooting steps on this link to help resolve the issue.
If the issue persists after performing the troubleshooting steps, please send me a private message along with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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