Hammerhead USB-C ANC stopped being recognized as headphones | Razer Insider
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Hammerhead USB-C ANC stopped being recognized as headphones

O
I've been using the USB-C ANC Hammerheads for a month or two now without any hiccups. The audio quality of the headphones is pretty great, which was a relief after using a couple of other USB-C headphones. I've been using them on my Xiaomi Mi Mix 2S and my Dell XPS15 without problem, until earlier this week when suddenly my devices wouldn't recognize the headphones anymore. When I plug them in the lights on the headphones still light up, but they don't function as headphones anymore. When I plug them in, my Windows 10 gives me a "USB Device not recognized" message, my phone just doesn't react at all. Any idea where the problem might be here?
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3 Replies

R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • July 20, 2019
Hello. Is there any error message that pops up when you plug your Hammerhead headset to your phone?
O
  • onderwoef
  • Author
  • 1 reply
  • July 20, 2019
On my phone, nothing at all. The lights work so I imagine the wire is okay, but when I go to settings (Android) no headphones show up and when I play music it goes through to the phone speakers.
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • July 21, 2019
Thanks for the reply. Please send the serial number of your Hammerhead to me through PM. I'll take it from there.
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