Have some issues with my Razer devices on my new computer. | Razer Insider
Skip to main content

Have some issues with my Razer devices on my new computer.


I have the following devices:

Razer Black Widow Chroma v1 (bought in 2015)

Razer Death Adder Chroma (bought in 2015)

Razer Krazen 7.1 Chroma (bought in 2018)



I recently built a new PC and have been having some crashes randomly and starting to suspect my Razer devices/drivers.



I installed Synapse 3 which I found out only controls the keyboard only, so I also installed Synapse 2 to control the mouse and headset.

My PC crashed a few times by having the screen freeze for a few moments and then machine rebooted automatically and sometimes it came back up right away and sometimes it stayed on a black screen.

After hard rebooting machine, I would get GPU error post codes from the mobo. I removed power cable and held power button for a few seconds and turned back on and everything was coming back up.

In the event viewer, I only see an error related to the headset driver crashing:

The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

I did see the error with the location displayed before and it was the location of the USB.



So it seems my crashing is due to driver issues but I can't be sure. For now I unplugged my headset and uninstalled all Synapse and only installed Synapse 2.0 for the keyboard and mouse.

I do find it kinda weird now though that I have two drivers installed for the Black Widow for some reason:

https://i.imgur.com/waE7j7k.png

Should I be getting rid of one of these for the keyboard?

Also, how should I proceed with the headset? It does work but if it crashes my machine, I will replace it.
This topic has been closed for comments