​Hi @carlosrojas20,

Please continue in English. Your preferred language is not supported in Razer Insider. I translated it, and I understand you’re having trouble reloading your Razer Gold wallet. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number through PM, and I will coordinate with the relevant team for an update.

*Thread locked to curb conversation to PM.