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Headset already registered

  • January 31, 2025
  • 1 reply
  • 24 views
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Hi there! 

 

Today I received my Razer Blackshark V2 X 3.5mm audio jack version from AliExpress. Obviously I would like to register it but unfortunately the headset has already been registered before! Now I was asked to contact the support page, yet the support page tells me I have a product that is out of it's limited warrenty time(?).

 

Is there still a way to register this headset and use Synapse so I can make it work properly? The microphone is very quiet and I would like to tune it.

 

Kind regards,
David

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • January 31, 2025

Hi David-Malibu,

I understand you're experiencing trouble registering your Razer headset. Unfortunately, AliExpress, and the seller isn't an authorized Razer reseller. Additionally, the device model isn't compatible with Razer Synapse. Please note that products purchased from unauthorized sellers may be used, counterfeit, re-boxed, defective, or from the gray market. We recommend contacting the AliExpress seller directly to check your warranty options or request a refund. For future Razer purchases, please visit our store finder to locate an authorized retailer near you: https://www.razer.com/store-finder

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