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hello, activation failed

  • January 29, 2026
  • 2 replies
  • 27 views

headLightKhakiOPAL928

I have a problem. You sent me an activation code, and I entered it in the 7.1 SURROUND SOUND app, but it says that the activation code is incorrect. What should I do? 

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2 Replies

headLightKhakiOPAL928

help me figure it out


Razer.Aero
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  • Razer Support
  • January 30, 2026

Hi headLightKhakiOPAL928,

I’m here to help. Please make sure to download the 7.1 Surround Sound software and follow the instruction in this article. If you need further assistance, feel free to PM me with your device serial number and screenshot of the error message so I can take a closer on. Save the shareable files via any online drive account listed here. Have a good one!

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