Hello! I lost my verification code after switching to a new phone. I can't receive verification codes or check backup codes. | Razer Insider
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Hello! I lost my verification code after switching to a new phone. I can't receive verification codes or check backup codes.

  • October 14, 2025
  • 1 reply
  • 17 views
coeusjw

Hello! I lost my verification code after switching to a new phone. I can't receive verification codes or check backup codes.

I can log in to the Razer Wallet normally with my account password, registered email address, and registered mobile phone number, but I cannot get the verification code or backup code.

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    1 Reply

    Razer.ScarletRouge

    Hey there, ​@coeusjw 

     

    I understand that you are unable to receive a verification codes or backup codes. No worries, let me help you! Please send me a private message together with the following details for verification purposes:

     

    1. Razer ID:

    2. Email address that is associated with Razer ID:

    3. Date of Birth:

    4. Full Name:

    5. Old Phone number:
    6. New Phone number:
    7. Country:


    I am looking forward to your response! Thanks!


    *Thread locked to curb conversation to PM.

    coeusjw
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