Then you should contact Razer Support directly via: https://mysupport.razer.com/app/warranty-support/ :)

I don't know why but the Nexus app is buggy now! When I start my game (codm), for some reason the virtual controls stop working and then it kicks me back into the Nexus menu. At first, I thought my charger cable had a break so I replaced it but unfortunately the Nexus app is still stopping my virtual controller and sometimes kicking me back into the Nexus app menu! In the end, so my charger cables aren't the problem! I even decided to just play without the charger cable and it still kicks me out of the virtual controller! Is anyone try to fix this? I spent 160 dollars for this Razor Kishi ultimate for it to not work correctly!